Privacy policy
One Light Shop is committed to our customer's privacy, how we protect and handle your information is of the utmost importance.
Using your personal data
One Light Shop will never use or sell your personal data to any third parties, third parties may be involved for the purpose of completing an order, they can include but are not limited to shipping companies and card processing companies for example. We will use the data you have submitted to us for corresponding with you for an enquiry that you may have made.
We may use your data for in-house marketing purposes once it has been submitted through our website via an order or given to us over the telephone. Information can also be collected via promotional discounts or newsletter pop-up banners for example. All marketing communications can be opted out of.
Storing personal information
We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions, and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system), and phone.
Co-operating with legal authorities
Where we are legally required to forward your or your business information is the only instance your data will be transferred from us, this could
Contacting us
For any questions or help regarding this policy or anything else please email us at: customerservice@onelightshop.com
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SMS Marketing & Privacy Policy
Last updated: April 22, 2025
At One Light Shop, we value your privacy and are committed to being transparent about how we collect and use your personal data—especially when it comes to SMS communications.
1. What Data We Collect
When you opt in to receive SMS updates, we collect and store your mobile phone number and any preferences or interactions related to our text messages.
2. How We Use Your Data
We use your phone number to:
Send you order updates, promotional offers, and product news.
Communicate about your account or purchases.
Notify you about back-in-stock items, cart reminders, or exclusive deals.
Your data is never sold or shared with third parties for marketing purposes. It is used strictly for communication between you and One Light Shop.
3. Message Frequency & Costs
Messages are sent periodically. Message frequency may vary depending on your interaction with us. Standard message and data rates may apply based on your mobile provider and plan.
4. Opting Out
You can opt out at any time by replying STOP to any SMS from us. You will receive a confirmation message and will no longer receive text messages unless you opt in again.
5. Data Protection & Security
All personal data is handled securely and in accordance with the UK GDPR and PECR (Privacy and Electronic Communications Regulations).
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. For any requests, contact us at:
customerservice@onelightshop.com
